Job Title: Infrastructure Support Engineer
Location: Boston, MA area (Hybrid — must be within driving range of our colocation facility for periodic on-site visits)
Department: IT / Infrastructure
Reports to: Infrastructure Engineer
About the Role
We’re a small, fast-moving healthcare data analytics company looking for an Infrastructure Support Engineer to help manage our internal IT environment and support our hands-on infrastructure and networking work. You’ll split your time between day-to-day helpdesk support for a growing team and hands-on work with our virtualization, networking, and colocation environment. This is a generalist role at a startup — we care more about resourceful, flexible problem-solving than deep expertise in any single tool or platform. You’ll work closely with our Infrastructure Engineer and take on increasing ownership as you ramp up.
Key Responsibilities
- Helpdesk & End-User Support: Provide Tier 1/2 support for employee hardware, software, and account issues via a ticketing system, walk-up requests, and chat/email.
- Account & Device Management: Administer Active Directory and Microsoft 365 (user accounts, licensing, mailbox access, permissions); provision, image, and maintain employee laptops and endpoints.
- Infrastructure Support: Assist with our on-prem virtualization environment (Proxmox), networking (firewalls, switches, VLANs), and periodic work at our colocation facility.
- Automation & Scripting: Write PowerShell scripts to automate routine administrative and support tasks; contribute to Ansible-based provisioning as it matures.
- Documentation: Maintain clear documentation of systems, configurations, and support procedures.
- Collaboration: Work directly with our Infrastructure Engineer and engineering team, escalating and troubleshooting more complex networking or systems issues together.
Qualifications
- 2+ years of experience in IT support/helpdesk, including ticketing systems and hardware/software troubleshooting for end users.
- Experience administering Active Directory and Microsoft 365 (user accounts, permissions, licensing).
- Working knowledge of core networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Comfortable installing, configuring, and troubleshooting desktops, laptops, and basic network equipment.
- Strong troubleshooting, documentation, and communication skills.
- Resourceful and flexible — comfortable wearing multiple hats and figuring things out in a small-company environment without established playbooks for every situation.
- Willing to travel periodically to our colocation facility as needed.
Nice to Have
- Experience with Proxmox or another hypervisor (VMware, Hyper-V).
- Experience with pfSense or other firewall/network appliance administration.
- PowerShell scripting experience; exposure to Ansible or similar configuration-management tools.
- Certifications such as CompTIA A+, Network+, or Security+, or Cisco CCNA.
- Telephony/VoIP experience.
- Broader networking and infrastructure experience, plus some coding/scripting ability beyond PowerShell (e.g., Python, Bash).